How to switch broadband provider in the UK

Since September 2024, switching home broadband between providers on the main UK networks uses Ofcom's One Touch Switch process. You only contact your new provider — they cancel your old service and move you over, often in as little as one working day.

Look at your latest bill or account. If your minimum term has ended you can usually leave without a fee. Providers must tell you when your contract is ending and show their best deals. Leaving early usually means an early termination charge, so check the amount before you switch.

Speeds and prices depend on your exact address, especially for full-fibre. Compare by monthly price, contract length, average speed and any price rises written into the contract.

Tell them you're switching. They'll ask for a few details and arrange everything, including:

• a switch date that suits you
• keeping your landline number, if you have one
• sending a new router if needed

If you're left without service for longer than promised, you may be due automatic compensation under Ofcom's rules. You also have a 14-day cooling-off period after ordering online or by phone.

• Don't pay for more speed than you need — most homes are fine with 30–80Mbps.
• Check the total cost over the whole contract, not just the first months.
• Set a reminder for when your new contract ends so you're not moved onto a higher price.